1 /5 Grace Nicolas -Kim: I was there with my kid for her clothe shopping before school today and I have to say the staff at register provided pretty incorrect information and feel that we got ripped off . I already had Gap credit card which I haven’t been using so I asked her if she can check if it’s active . She said it’s still active but I didn’t have that card physically so I decided to use my credit card .
Just about to use my credit card, she said I can apply old navy card and get 30 percent off TODAY , so I decided to apply and went for it . However after I am done applying, she is saying that I can’t get 30 % percent off since I am not using that old navy card . WTH , how am I supposed to use that card when I apply it just now. I ended up buying the clothes since my kid wanted them anyway . I went to check the old navy app and it says that “ you can get indeed 30 percent off with first purchase.
I should have checked the purchase policies but would you think the people who work there know those and help customers.. I am disappointed by old navy and will cancel the credit card .