Nordstrom Rack - Anaheim (CA)

5 /5 Jonathan Caballero: To the woman working the fitting and the gentleman in blue, thank you for all your help today 9/13 I was in search of a Nordstrom rack with the product I’ve been eyeing for a while. My order wasn’t fulfilled yet but throughout all of it they maintained such a professional and kind demeanor while extending themselves to ensure all my needs were met. They really made my day please keep up the amazing work you two !

1 /5 Diane Singer: What is with this store? So not typical of Nordstrom. The workers are great, but the leadership is terrible. For instance, I asked them for an extended hold on an item that was late shipping to them (I had to leave town for a week). I went to pick it up by the deadline date (morning) and it was gone. Returned. Why? Because the deadline day was that day but at 12:01AM not at store closing! Seriously?! Another time I complained because an expensive suit I purchased for pick up was crammed into a ziplock sized bag. It was in a wad, unwearable. The manager said that they do that sometimes because they run out of boxes! She cited a ballgown that once came in a small plastic bag. This is your excuse? Nordstrom ran out of boxes? Nordstrom making excuses? It’s like this Nordstrom was invaded by customer service manager F students.

3 /5 d dammen: The low quality of many of the clothes vs the high price makes this location a disappointment. Still Im glad to have a Rack in the area. They smell so nice!