Nati Boutique Venice - Venice (CA)

1 /5 DW& SC: BUYER BEWARE. First of all, we agree with the other reviewers about how pushy the salespeople in the boutique are. Its uncomfortable. I did end up spending several hundred dollars in the store, and then when I got home, I washed a loungewear set and it shrunk over two sizes. It was essentially unwearable, and for all the products that the salespeople were pushing, they did not mention anything about shrinking. I contacted customer service about exchanging for a larger size, and they essentially told me tough luck and that they wouldnt do an exchange. What an awful place! Spend your money elsewhere because even if you do buy something here, the quality is terrible.

2 /5 Lisa: At first the customer service seems amazing, then you realize how incredibly pushy the sales associates are. In line with what other reviews said, they try to get you to try on everything in the store, even pieces you explicitly state you dont want/need/like. And even push the same piece again you already declined! The salesgirl comes to your room literally every other minute asking if she can take away nos, add more pieces, whats a yes. It is WAY, WAY too aggressive. Also their prices are not as good as they used to be and for the clothing seem a bit high. I did end up buying one piece only and was aware of the no refunds policy because I asked. They also wont hold things even for the same day, which almost every other boutique will do. I was disappointed in the Abbot Kinney store both for the aggressive sales and the quality and fit of the clothes. It would be nice if the sales staff could simply be helpful instead of overwhelming, like at Nordstrom. P.S. The dresses need pockets. I got a cuter, better quality dress with pockets at Brooke Rodd on Ocean Park the other day, with no hard selling.

4 /5 Lauren Pagan: Appreciated the quality of the clothes for the price point! The jeans fit great and in general, the sales staff were helpful in creating outfits to try on. In reading the other reviews, I’ve seen a lot of comments on pushy sales associates. I could definitely understand how this might be taken that way. Overall, I walked out with cute items and happy with my experience.

2 /5 Shannon Fowler: The most uncomfortable retail experience. I’ve never almost got into an argument with a sales associate for not wanting to try on pants. They are nice at first but they push every single product in the store on you CONSTANTLY. My friend and I left this shop with two cute purchases (why I’m leaving 2 stars), but with crippling anxiety trying to dodge the sales associates. We hid in the dressing room, but no where is safe in that store. I actually feel bad for the sales associates because management must be a nightmare and they seem to be selling to save their lives.

2 /5 Pam Page: I have always loved Nati but with the new Manhattan Beach location I have not visited the Venice location in a year. While I have always loved this location and still love the merchandise the sales associates were way too aggressive. Three women pushed the same pair of jeans and every associate told me I needed various pieces of clothing. A friend I brought had never been to Nati and she was really turned off by their behaviors. She bought nothing and I should have waited to purchase from the MB store where no one is pushy!!!!