Lids - Yuba City (CA)

1 /5 Melissa Skye: I was really looking forward to picking up a new hat from Lids, but my experience was honestly frustrating from start to finish. The store was disorganized, and it took forever to find anything in my size. When I asked an employee for help, they seemed more interested in chatting with coworkers than actually assisting me. When I asked to speak to the manager the girl was completely rude and told me she was the manager & when I asked her for her name she refused to give it to me. I also paid extra for custom embroidery, and it was completely off-center. When I brought it up, the employee just shrugged and said, “That’s how it came out.” No offer to fix it or refund me. For the prices they charge, you’d expect better quality and customer service. Definitely won’t be coming back anytime soon & will be emailing corporate.

1 /5 Isaac Young: Stopped by Lids recently and while browsing, I couldn’t help but overhear an uncomfortable exchange between a manager and one of the employees. The manager was speaking to the employee in a rude and condescending tone, using profanity, and it honestly made the whole store feel tense. The employee was trying to be respectful and do their job, but the way the manager handled the situation felt unprofessional and unnecessary — especially in front of customers. It left a bad impression. People notice how staff are treated, and it definitely affects the shopping environment.

1 /5 Noah Willde: I normally have a good experience at Lids, but this visit was a bit frustrating. I approached an associate I am pretty sure it was the manager for help, and unfortunately, she didn’t seem very interested in assisting. Her responses felt rushed and a little dismissive, which made the shopping experience less enjoyable. I understand retail can be a lot, but a bit more patience and customer service would’ve gone a long way. Hoping for a better experience next time. Probably will just go to another Lid’s with more friendly employees/ managers

5 /5 Faith Yang: I went to Lids today around 8pm and let me just start off by saying that the employee Kimmy (I believe that was her name) was super sweet and helpful! It was my first time customizing a hat and i absolutely loved how she gave her input on it & help me what looked better. She deserves a raise, kudos to her! Will be coming to lids more now because of the good costumer service :)

1 /5 Contract Glass Services Yuba city: Our company has used lids in the Yuba City mall for the last five years or more to do company hats. When I called to order more hats. This time I was greeted by the store manager, when I asked her to make up some hats for our company as usual her response was, do you have to come pay for them first before we make up any hats I told her that was the first time I had ever had to do that, and that I run a business and it’s inconvenient for me to have to do that and then come back her attitude was more dismissive. Then I would’ve expected from a Professional store manager and irritated that I asked to have them done over the phone rather than in person or I don’t make reviews especially bad ones unless I think the owner of the business or the corporation needs to know your manager turned me away from using lids in the future so since we do every 3 to 6 months, a new round of apparel and hats. This means over the life of the account. her attitude and dismissiveness cost the company tens if not hundreds of thousands of dollars.