Kohls - Bakersfield (CA)

5 /5 Hazel G: Havent been to Kohls in years and I love the remodel that they did. They have all the registers on one side leaving more floor for more products. They also have a large pet section and toys. I love the new changes. Keep it up guys. Service and atmosphere is outstanding.

5 /5 Pam Kelly: Went to pick up on-line order. They don’t bring orders out to your car anymore. I wasn’t planning on going into store. Pick up area was near the register s, a sales associate was kind enough to show me how the process work. Ended up buying some other Christmas items in the store. Very pleased with my experience.

1 /5 Misty Valdez: Pickup process sucks. They have items in open racks and when my daughter went to pickup no associate was available. After waiting my daughter just reached in to look the item and nothing was there. Later I received an email thanking me for my pickup, likely because we opened the pickup pass in my email. I called Kohls customer service and was told they would put complaint into location and for me to dispute with bank. Ridiculous! At this point Im just taking the loss, I dont need the added stress or hassle during holidays. If you’re going to do pickup without associates present at least have them locked up in a way not just anyone can grab other people’s orders.

3 /5 Mattea A: The line is always super long and they have maybe 3 people at registers.Theyre usually not very pleasant and are so slow. They have no one out on the floor to help you anymore or keep everything organized. The athletic wear section is always a huge mess making it difficult to find what im looking for.

1 /5 Janie: I went to buy some new workout apparel at 7:00 pm on a Wednesday evening . The store is open until 10:00 pm . However I was told that All their fitting rooms were closed at 7:00 . I asked if anywhere in the store I could try things on . And the clerk said no . I was highly irritated. . I was told if I only had a couple to try on she guessed she could let me try them . I had probably $200 in apparel I needed to try . So I left . So back to Macy’s where I should have been in the first place . Bad customer service.