1 /5 Chris Hayek: We recently went camping at Jackson Rancheria for four nights. We have never used a RV car wash before, we felt like it was a safe bet with the General Store. I paid $50.00 for their top of the line RV wash. My RV was like new prior to driving thru the Facility. I drove through and all I could see was the front of my vehicle appeared clean and no more bugs on the windshield. I drove back to my house 1.3 hours away and my wife was at the end of the driveway . She said I thought you had this washed and stepped closer to look at the RV. She said you better get out and look at this. I WAS HORRIFIED! The sides of the RV appeared to be chemically burned. I immediately called the Jackson Rancheria General Store and LINDA, the employee that led me thru the RV wash remembered me. I told her what happened and I was referred to SHANNON the General Store Manager and told her about the situation. I was immediately referred to TRACY DANIELS. TRACY sent me a Fed Package to file a tort/claim. I was told to get to estimates and I did. The first was $22,000.00 to correct my RV to original condition. The second quote was for $3,500.00 to remove all the 43 damaged stickers and buff the gel coat. We chose the cheaper quote . I submitted my TORT and they denied my claim. On top of that because they are a TRIBE they cannot be sued in state or federal court. My family and I have been camping there for years.
DO NOT WASH YOUR RV AT THE JACKSON RANCHERIA GENERAL STORE!!!!!
I’m a senior citizen and a veteran! I will never do business there again!!
