FP Movement - Thousand Oaks (CA)

4 /5 Alicia: Update— 7/2024– I have since seen diversity behind the counter. And- they typically greet 90% of the time now. Great FP movement clothing selection, really bad customer service. I have visited this store 8 times since it opened, and only twice was I greeted by any of the sales people there. One visit upon walking in, the sales team was behind the counter, ignored me, and continued to take group pics. I was greeted during 1) grand opening and 2) random Wednesday evening. If this store closes, it wont be due to clothing selection, it will be due poor customer service. Also, no people of color behind the counter, ever.

5 /5 Holly Godshall: I had so much fun shopping with the help of the sales associates. Jamie and Alyssa are too beautiful, stylish and helpful Girls. I will definitely be coming back girls. I cant believe how much faster my order arrived when the girls ordered my sizes online. Thank you girls for making my shopping experience so much fun. Ill be dropping by after I call and make sure youre working on the day I choose. It just wouldnt be the same without you girls. Much love Holly

1 /5 Chris Gayle: I’m not gonna lie… I am not the type of person who leaves reviews like this, but the staff here… I’m not sure if they’re just not properly trained, but every time I go in there, no one has ever said hello or welcome to me. Yet, every time a person of their same skin color walks in, they welcome them in with a big smile and ask them how they could help. I went in today in hopes to find my mom a birthday gift, was hesitant, but wanted to see if my thoughts were really true, and they were! no greeted me, I ended up walking through the store, then another woman walked in, and they quickly asked her how her day has been going and helped her at the register.