Big 5 Sporting Goods - Madera (CA)

5 /5 Gob Barnes: Christine is a wonderful lady, I had left my card in the machine and She stopped me before I left the parking lot to return it to me. That would have been a bad start to the weekend, so grateful for Christine!!!

1 /5 justin Last: Manager would not sell me ammo. due to him being only one that could sell. stated that he had to watch the front door. Selma big 5 and Fresno big 5 had only one manager on duty. still sold me ammo took longer wait but still made it happen.

1 /5 Danny: Asked about tent said they did not have it out front then wouldn’t check in back said it would take a while to take them out so they didn’t bother to go and we were planning to buy one. Were told by 2 workers. Nothing but let downs here at big 5 waited just about 45 minutes for some one to even help as we sit we see workers eventually start to go home for the day all within 35 minutes of waiting this is ridiculous just needed to pay for my item.

3 /5 Colt H: Overall experience was average for a chain store. Store was clean ... staff friendly and tried to be helpful. But you have to understand that these employees are NOT sportsmen who work here ... so they have little, to no clue, about the inventory or about the needs of you or the sport your trying to shop for. Store could be laid out better and items could be better found if organized by sports type or intended use. However, you can find most of what you need if you are willing to look around and spend another 30 minutes ... give or take 10 minutes ... in the store. (A few of many examples = looking for a backpack ... found same brand, (my desired brand) which has 3 sizes, in 4 different locations in store. "And the size I wanted was buried behind other packs, high on a wall" (But not on any other display) ... so Id have missed it completely, if I didnt want to look at another, similar pack in that display. One size was in the "soccer" area ... which would be ok ... if it wasnt a hiking/hunting backpack and totally inadequate for soccer needs. Also ... hydration-bladders were on 2 different racks in opposite ends of the store. "I found the bladder I wanted by accident." .... I found fishing gear and camping gear to be the same way.) Staff is very friendly, and "appear" to want to help. But in the middle of looking at a few options and sizes of one product, and asking questions to ensure that item would fit my needs ... the employee couldnt answer any of my questions ... then ... they disappeared. So ... It would be a great help if staff could be more educated on products ... at least know the product features ... even if they dont use them for their own, personal recreation. Still ... they do carry name brands and have the chain-store buying power to keep prices down to an affordable level ... so I will return and continue to shop here. But Ill ask my questions and do my research online before I enter the doors of the store to make a purchase.

2 /5 mharKįe B.: Had a bad experienced on this Sales lady named ADRIANA over Big 5 Madera sporting /hunting goods. POOR customer service and pleasing personality. It seemed shes not in a willing manner to sell to an interested customer or buyer. Anyways, Waited 20-30 minutes just for processing of my purchased Item. By the way I purchased the Item for the reason Id talked to the other sales personnel that convinced me because he had knowledge about the item. I dont want to compare her to other experienced good sales personnel possessing A1 customer service. But its not right to treat customers right just like that.