3 /5 Jason Fuhrman: Friendly staff but I felt I was being upsold as much as when I take my car to the dealership.
Edit: I appreciate the reply, and understand where youre coming from, but Ive never seen a list so long of repairs that I didnt realize werent safety issues like a cabin air filter replacement for $97 when I looked up on my own that I can easily replace it without tools for $10 since its just behind the glove compartment. I think in the future, it would be helpful to educate customers on the items that arent of much importance or tell them its easy to replace on their own rather than giving a long list without any clarification. It makes a customer feel like everything is necessary without proper contextualization. Approaches like this go a long way to make customers feel like they arent being taken advantage of. A simple "we noted the cabin air filter needed to be replaced but its a low priority item and you could probably do it yourself" would go a long way in building trust with customers. I understand youre a business that needs to make money, but its more wise to focus on the bigger safety issues that customers would need to take care of sooner than later and only an experienced mechanic can take care of.
I also booked my appointment online Sunday for an oil change, brought it in first thing Monday morning and it was there until Tuesday afternoon. I was informed that it was a busy day and that the online system doesnt halt appointments, so that may be something youd want to look into.
Another item that was noted was the hood hydraulics were shot and that I could use a stick to prop it up if needed, but the mechanic should have seen there is already a built in prop at the front of the vehicle. Its these kinds of details that make me feel like Im being upsold. Im just trying to be constructive comparing my dealings with other auto repair shops. Thanks!
