1 /5 Grace C: Highly unprofessional business and complete disregard for customers time. Ive been coming here regularly for the past few months and every single time Ive had to wait a minimum of at least 15 minutes even though I call days ahead to schedule an appointment. Usually, I dont mind waiting 10-15 minutes but from my last two experiences, I will not be returning. I had an appointment at 2:30 but when I arrived on time, I was informed that my technician had just started on another client and I would have to wait 45 minutes, which I ended up not getting my nails done and leaving. I decided to give them one more chance and had an appointment today at 1. They called me ten minutes before my appointment to confirm if I was still coming but on the phone call they did not inform me that my go-to technician was, again, running late and I would have to wait 30 minutes. This experience is also not unique to me as Ive overheard many customers complaining about the wait despite having an appointment. Overall, the business lacks fundamental time management and customer service.