1 /5 Antonio H.: I brought my 4runner in because of an unpleasant chemical/mold smell back in apr. 22. They told me that I needed an evaporator core and expansion valve (quote $1900) due to the extensive labor to remove the whole dash.. fine, approved. I picked up the car and they told me that they only changed the expansion valve and ended up paying 1600 dollars. A few months later I checked in because the smell was still present and was told that the smell would take a while to go away, so I dealt with it, it never did. The smell kept getting worse and I contacted them to have it looked at. They looked at it and told me there was nothing wrong. A few months later I called them because now the ac is not working and it was just blowing hot air, so I brought it in AGAIN. They had the car for a day and they told me that I needed an evaporator core. I was livid. I don’t know what kind of records they keep but they had no idea they had already quoted me for one before. They told me that during the previous work, it didn’t need to be replaced but now does (quote 1900 again). I did not feel I had to pay but agreed to pay 900 due to the technician having to do all that work. I picked up the car and they showed me the evap core, yes, it showed signs of build-up where it had been leaking for a while (which tells me they didn’t bother to look at it the first time). I also noticed that instrument display backlight for the air controls was not working, this was not critical, so I opted to bring it in at a later date. A few weeks later I noticed that no matter what mode the air was on, the air blew from the defroster mode and not the vents. I finally brought it in and they told me that my mode actuator was not working and needed to be replaced, quote: $600+( at this point I’m beyond livid and told them that I’m not paying for any more work) I told them I would pick up car. When I picked up the car they gave it to me disassembled. The passenger side panel front panel and the glove box were removed (I have pictures). I was glad because this gave me access to the mode actuator. I tested the function of the air in different modes and it worked perfectly fine moving the various doors (I have video). This tells me that the reason it wasn’t working is because they left more than one thing disconnected when they assembled the car back together, and instead of owning up to it they tried to charge me for a new actuator
Being a single dad, this is my only mode of transportation, so between my time, gas, and Lyft rides, taking it to Concord Toyota and having them do it right would have been way cheaper.
