Toyota San Luis Obispo Service Center - San Luis Obispo (CA)

1 /5 Paul m: Can’t even get an oil change right…. Noticed on the paperwork 5w20 was used for my truck. Their answer “We put 5w20 in everything.” If you want the oil recommended for your vehicle, and it’s not 5w20, don’t come here.

2 /5 Ashlan Cutler: Terrible service department. My car tire had a slow leak, I purchased the extra warranty on the rims and tires when I bought the car. It took them 1.5 hr to assess the leak on my tire and then had me bring my car back later in the week to get it replaced. When bringing it back they didn’t have the tire and needed to put a different brand tire on the car. I live 45 minutes away so bringing it back for a third time was not my first choice. Then taking over 2 hours to replace the tire!

1 /5 Jennifer: If I could give them -5 Stars I would. On November 30, 2023 our 2017 Toyota Tundra 1794 was towed into this service center for a simple PCU replacement and programming. The head tech overseeing our vehicle was unprofessional and difficult to work with. Our vehicle sat there because of “time issues”. We eventually got management involved. After 99 days…yes, 99 days we finally have it back. It no longer misfires but our truck is damaged in a different way. After getting home my husband realized the headlights (and God knows what else) wasn’t working. After lifting the hood we came to realize they damaged our Deep Cell battery and when replacing it with their stock battery they just cut the wires that were attached to the Deep Cell. Literally a nest of wires!!! To say we’re irate is an understatement! We’ve contacted BAR in regards to the original issues with this service center and now we’ve contacted our representative regarding the damage done to our personal property. I plan on contacting my attorney.

1 /5 A F: I would rather drive to any other Toyota Service center to get serviced at. I made an appt for 12:30 (showed up at 12:15) for a basic 20k check up. Vehicle was not taken into the service bay until after 1:30. So don’t bother making an appointment because it won’t matter anyway. If I was at least offered a complementary car wash that may have taken some of the sting off but that wasn’t the case.

2 /5 S1mpleSparrow: Went and had my car in for a recall that was required by the state before I could get my registration. Got the work "done", received my car back making new noises which turned out to be the rear seat not bolted in correctly. So I have to go back and ask them to diagnose why its making a vibration (unrelated) and they cant find whats wrong with it. Turns out the cv joints are worn and needed to be replaced. I dont trust them for any work anymore so I replaced them myself. I guess thats the reason why theyre called technicians and not mechanics anymore. If you need things done and you have a choice, go south. This dealership disappoints.