Top Shop Automotive - Santa Barbara (CA)

1 /5 Mike Hodes: They look really nice and professional from the outside however the first problem was they forgot who I was after booking an appointment with them and put my email in wrong. Then when it came time to fix they charged like 200 to fix a bad fuse and said that was the only problem. Then when the fuse blew again and I confronted that wasn’t the problem they didn’t offer a refund wanted to charge more for not fixing it the first time. I took it somewhere else. They aren’t scammy mechanics just overpriced and bad plenty of others in the area that’ll do better

1 /5 Jho Doe: Anthony is terrible at customer service. The "policy" to have your can in for a quote is absurd. Theres plenty of other shops that would give an honest estimate over the phone. Like I have all day to drive to every shop? Cmon I thought this was Top Shop Anthony

5 /5 Francisco Moreno: Great customer service. I had called on Wednesday to get some coil overs installed on my Lexus RcF and the service advisor made me feel confident in the work they do explained everything to me. So after calling different shops and getting different quotes I decided to go with Top Shop Automotive because on how confident they sounded on the work they do and answered all the question I had. The service technician was super friendly gave me a full inspection on my car and the installation went great. No issues whatsoever, my car is level on both sides and even told me to go back in a couple thousand miles after the springs settle to get a free adjustment on the height if I want to go lower which was great. Their service is a little bit pricey but you get what you pay for , quality work and great communication . Overall great experience with Top shop automotive and would recommend to anyone. Ali is great person really enjoyed the communication he gave me.

3 /5 Rebecca Cox: Mixed service. We went one time 8 months ago and it was great. They could’ve totally upsold me because the roadside mechanic didn’t run a test right, but they re-ran the test at the shop and gave me a modified plan that cost way less. Additionally, they took the time to give me a multi-stage plan so if one thing worked I didn’t need to come back, but if the issue returned we’d try a different, more expensive route. We went another time more recently with a different issue and they had our car for multiple weeks and were horrible at updating us and returning calls leaving us without a car and without information. We still had issues after this and they continued to fail to update us or have our car ready for us by the agreed upon day - leaving us without a car for days yet again.

5 /5 Martin Lilly: Excellent crew. Did their best to accommodate us on short notice. Good communication and they seem to love what they do!