The suite life - Oceanside (CA)

1 /5 Michelle Nicholas: CARISSA - If I could give ZERO stars I would. The worst haircut / color that I’ve had in 25 years. Going in I showed Carissa pictures of the hair I wanted and she said no?? She had her own idea and it was all wrong! I went in as a nice golden blonde only wanting a root touch up and left with dark blonde hair in an ash tone. I simply hated it, but was rushed out for her next client because like Carissa told me “I work really fast so I can make more money”. The poor result I got shows her poor skill level. When I got back home, I texted Carissa to let her know that I was unhappy with the way my hair turned out and she was completely defensive and rude refusing to see me again or do anything to make it right. She is the first person that has done my hair who refused any level of customer satisfaction. She blabbered on about how experienced she is, but the poor results speak for themselves - they were way off. She couldn’t care less. Onto the next client. On top of being lousy at her job, Carissa was equally unfriendly and unprofessional. She only talked to the other stylist in the room all about herself and how she wanted to bling out her used Tesla with hot pink fake glitz and order bright pink knee high boots off the internet. She paid no attention to the client in her chair and was completely incapable of delivering any level of customer service. She only wants the money. I had to go to a real hairdresser for another haircut just to fix the mess Carissa did to my hair. Stay away she’s a fraud.

5 /5 Crystal Schaeffer: Breanna is my new hair stylist and I am so grateful for her beautiful work. She really knows what she is doing. The color came out perfect!

2 /5 Desiree Renard: I normally do write reviews that might compromise a business or a service provider but I’m still very upset about this last service I received from “The Suite Life - Carissa” and feel like I need to write this one. I received my first hair color treatment from Carissa back in April 2021. I was 4 months postpartum and my hair just needed some color and a haircut. For that service I bought a “balayage coupon”. I reached out to Carissa and explained to her what I was looking for and my expectations, I also sent her many pictures. The of my appointment, once again we talked about what was possible to do with my hair and I was absolutely in love with my hair! I felt the best I’ve felt in a long time and o was extremely happy I went and to my hair done with Carissa. In August of 2021 I reached out to Carissa once again and scheduled another appointment. I sent her many pictures of what I was looking for and also explained that I would love to stay light and have my roots the same color as the middle and end of my hair, she agreed and said it was possible to do so. We agreed on price, and expressed myself that I really needed my hair to nice since I wouldn’t have the money to get it done by someone if it wouldn’t turn out the way we agreed, and set up an appointment for September. September 2021 came and we had our appointment. I arrived and showed her the pictures again of what I was looking for, just to make sure there was no communication issues. I asked for my front pieces to be lifted up and the roots to match the hair. Carissa agreed, confirmed and reassured she understood the color I wanted and the service I was looking for to receive. Carissa mixed colors and as soon as she stated applying “brown” color to my hair I immediately said it was too dark and would not turn out the way we agreed and I asked for the front chunk to be highlighted again?! All she said was “trust me”. I was very uncomfortable and expressed my feelings many times. After washing my hair, I once again expressed myself and said “this is not what we agreed on and my hair is now very dark. Darker than my natural hair color would have been”. Carissa once again said, “trust me, your hair is wet”. Well I was already very upset and was certain that my feelings wasn’t cared for and listened. Before paying, of course I paid because this whole situation just made me very uncomfortable but I said, I’m very unhappy. On the same day of my appointment, after the services, I messaged Carissa and expressed how upset and disappointed I was with the results. She said I needed to wash my hair a few more times. I asked for a refund, since the service and experience I received wasn’t pleasant and Carissa denied. She offered to try to re-bleach my hair, I said I wouldn’t want to bleach my hair again since she had used bleach a few weeks prior on my whole hair and my hair was already light and the color I wanted prior to this last appointment. I just didn’t feel comfortable enough to go back and bleach it again. I’ve been washing my hair with Anti Dandruff shampoo since it is supposed to help with taking color off your hair and also using Olaplex to help my hair regenerate strength. I wish I would be able to pay someone else to do my hair, but being a stay at home mother, pregnant and a toddler, I’m not in the position to do so right now. Anyways, I’m still upset, not only because of the results but mostly because Carissa gave me the feeling, my worries and desires about my hair don’t really mattered. I hope you all have a much better experience than I did. Thank you Picture of my hair before and after