1 /5 Michael Broyles: Their website lists short cut and long cut as services being cuts starting above and below the chin, respectively. My hair was at chin-length to begin with, if not slightly above, and I was getting most of it cut off (i even got a taper fade buzz on the sides!) to much shorter lengths, but was still charged for a long cut. Price gouging!! Will not be returning, this was the last time I take my money here. :( sad to see them deny a partial refund after referencing unclear information listed on the website. $16 price increase is not worth the extra half inch of hair they claim they had to cut off today. DO NOT GO HERE!