Soft Shell - Petaluma (CA)

3 /5 Sarah Grace H: I had one great eyebrow wax here--truly phenomenal. The woman was kind and overly attentive. It was a great experience. She made me feel and look great. I came back and had a new person. This other person was so-so. She never asked me any questions about how I wanted my eyebrows shaped and left feeling demoralized because they looked so bad and there was not a way to fix them. I think this place is okay if you are picky about who you get. There is definitely a difference in quality between estheticians. Im probably not going to go back.

3 /5 Heather Cohen: This is such a cool store with great products and lovely staff. Unfortunately the eyebrow shaping I paid 30.00 for left my eyebrows looking lopsided with one side thinned more than the other. Im not getting an option to post a photo...but I have one . I should have looked at the eyebrow shaping reviews as I can see this isnt their strong suit

5 /5 Rowan Cunningham: I booked a 1 1/2 hr combo Swedish/deep tissue with a gift certificate for my birthday. My masseuse was Kelsey. I can easily say it was the best message Ive ever had. I have a pretty tense neck + shoulders, and Kelsey seemed to know exactly where all the sore spots were. Might have been drooling a bit by the end of the appointment. Will definitely be coming back in the future :)

5 /5 Julia Reed: Shakira! Shakira! Shakira! I booked a facial online blindly, no preference for who does it, as I had never had a facial at soft shell (after hearing many great things I decided to try it). I was match (like a match made in heaven) with Shakira. Not only was she SO honest and transparent with my service (I booked something she didn’t feel I needed) she was with products too. No up-sales no BS. She gave me only two products and told me to use them till the next time I see her (I was like are you sure that’s all??? And she just said trust her). Less is more. I booked out 3 appts with her after that appt. Every time I have seen her she has been nothing but exceptional, transparent, honest, incredible work ethic (rare to come by now a days), so incredibly genuine. She gave me her cell if I had any question about my skin, as there were a couple things we were working on, I have texted her a few times regarding that, she not only is so responsive, she is so helpful. She has made such a difference not only in my skin, but my life. I am a FOREVER client to Shakir, whether she stays at soft shell forever or has future endeavors. I have given her card to every lady in my life to go see her because she is rare and under appreciated. Book Shakira! *disclaimer I have had many facials at various spas and salons, so I have facial experience, and this is hands down no question the best facial and experience.

5 /5 Anna Hautzenrader: Joanna is amazing. She puts the therapist in massage therapist. Probably the best massage Ive ever had. Will definitely be back. She focused on the problem area I mentioned (my neck/shoulder) just enough without neglecting or rushing through the rest of my body. Pressure level was perfect- strong enough to work on the knots without being too intense. She checked in enough to make sure I was comfortable without being too chatty.