5 /5 Paola Espinosa: Rachelle is not only amazing at what she does, but also such a caring and compassionate being! I was recommended by one of my best friends who goes to Serenity Beauty Lounge with Rachelle, and she knows how particular I can be about trying new places, but she swore by her and I am beyond satisfied. I went to Rachelle for a lash extension application, after my first experience in another place left me somewhat doubtful that lashes were for me; but Rachelle listed to all my concerns and studied my face frame very carefully and recommended her Hybrid style lashes for the style I was going for. Her place is so serene and hygienic, and she explains every step of the process before she applies anything on you. She even explains how the temperature of the room matters and all the details to make you feel like your eyelids are in the right hands. After my application, I followed all her recommended care procedures, but somehow a lot of them still managed to fall out within two days! Unsure of what had happened, I contacted Rachelle and she asked me to go in the same day of and she filled my lashes again for no cost at all. What an amazing person! She truly cares for the satisfaction of her clients and does not question whether you did follow the care instructions etc. My lashes are still intact and I look forward to my recurring fill appointments with her and feel comfortable and confident enough that Ill be trying out other services from her without a doubt.
Thank you so much again!