1 /5 Sherri Paxton: I would have left this group years ago if not for Dr. James Ferrara. I have to call multiple times to get a prescription filled or school forms completed. I am left on hold for 10 minutes at a time. The customer service is so poor. When I let someone know, they say sorry we are just busy. Really? So being less busy might actually allow you to do your job or even allow you to be considerate of others?