Optum - San Bernardino - San Bernardino (CA)

1 /5 Roger DELOS REYES: Called this place and talked to a customer service name Nancy regarding a prescriptions refill. Informed this person that my wife requested a refill since Monday and just to follow today (Thursday) if medication was already approved. This person said that she will forward message to the provider and nothing she can do after that. They won’t let us forward our call to the provider due to their protocol. Asked what Dan we do to expedite the issue, she said just wait for 24 hrs for them to call us. Asked her again what happens if I don’t receive any call, how will my issue be resolved, no inputs on her side except just wait when. She doesn’t want to hear anymore questions from me so she hang up the phone on me. What kind of customer service this place is, rude and no manners personnel. This place don’t have a patient care relationship. Won’t recommend anyone to have service from Optum care of San Bernardino. Bad place to talked to their rude customer service staff. They need to be replaced. Upset Customer

5 /5 Deana Holguin: I called the appointment line to make an appointment regarding very worrisome, new health issues. Jennifer at the appointment center was extremely caring, professional and urgently took the time to find a provider asap and assure me that I am in good hands.

1 /5 Royal Road Collision Center: This day I showed up at the emergency room around 11am because of a problem with my knee that is preventing me from moving properly. In order to get care I had to pay in advance despite having my insurance up to date. Well, I didnt see any problem so I paid to get the care. Once the doctor determined that I needed x-rays of my knee, she told me that after the x-rays I should go and they would contact me. At 3pm I called because I didnt get a call from the doctor or a medical prescription. They told me that they were going to send a message to the doctor so she could call me back, but she never did. I called again at 5:45pm and to my surprise they told me that they couldnt do anything because it was already closed and they hung up on me. My frustration at this moment is quite a lot since my pain continues and despite paying I never received a result or a call indicating what problem I have and of course I didnt receive any medication either.

3 /5 Mary Brown: Update: I regret transferring my care here. It’s hard to get appointments. There’s bureaucratic process gate keeping simple tasks like medical paperwork… Meeting with ROM was a waste of time and money. There is no CARE in this system. He was passive aggressive and failed to throughly inquiry about my symptoms and what I was experiencing. They are trained to prescribed medicine and don’t know what else to do. It’s frustrating but also sad

1 /5 Kayla Terpstra: Took 2.5 weeks to get a response. I need to get my port flushed and it took an hour ! The nurses had no clue what they were doing. I had to give them instructions.