Miss Queenie Nails & Spa - Chino (CA)

5 /5 Leah Vanek: I love this nail salon. Sometimes with my schedule I don’t have time to give notice for an appointment but they’re ALWAYS able to make a same day for me. Absolutely love that!!!

1 /5 Mackenzie Afdem: I would do zero stars if that were an option. I am visiting from another state & broke 2 nails handling luggage on my flight. When I walked in to get them fixed, I was asked if I had been there before and I said no because I dont live here but just need 2 fixed- easy right? The woman was SO rude. I asked if she could help me match color because the brand of polish was the exact same as at home and she said no. I asked if I could see the colors and she pointed and said "go look". She had to take 2 broken nails off and did with 0% care- so so painful. When I sat down and she painted the color (that was the same brand/name from home), I noticed it wasnt the same color and when I asked if she had one that is closer she said "Im not the owner". Zero percent helpful and so rude. The other women not working sat and stared. Another woman walked in to get her nails done & they stared at her and she said nothing/awkwardly sat down. A man came in to promote his AC business and no one said anything to him despite him being nice and wanting to offer service. He awkwardly walked out of the salon. No customer service and completely unwelcoming. Dont waste your time or money entering this place.

1 /5 Bri Lopez: Worst pedicure of my life! I should have not even been charged the $30 I paid. Took 1:30 min to do a pedicure with 2 min massage. I went in for a deluxe pedicure. I told the lady I have back problems and couldn’t sit for long. The pedicure water was cold I told her and she said just wait. It never got hot. When I looked down when she was done my nails were horrible! She did 3 coats of gel, cut nails uneven, and cut me so every time she used nail remover she burned me. She was about to start massage and I was like no they look messed up, thick and uneven. She got mad and started removing polish just from big toes to fix it took her another 20 min to do 2 big toes. At this point I was in pain from the cuts. She filed the toe nail polish to the point where the drill burned my nail. At that point I told he I don’t want the massage and don’t want to be charged for massage I didn’t get. I told the owner I was very unhappy and don’t want massage I had been there for 1 hour and 20 min he said he would take off $5 at that point I went back to get the 15 min massage bc $5 off was not reasonable and she only massaged me for 2 min bc she said I had back problems she wasn’t doing 15 min or hot towel. The shop was very empty only me and another lady. All the lady’s started taking and laughing in there language which made me uncomfortable . The lady across asked me in Spanish what happened and I told her. Honestly I will never go back. My nails are horrible! When I was leaving she said she would do them again. I did not have more time and had no confidence she would do them nicer a third time. Full nail not even painted. I did not get her name but she was an older lady with shot hair and hearing aids

1 /5 Colleen Alvarez: First time here and they are sooooo rude! Wow! I came in for a fill an pedicure. The lady took off one of my nails and wanted to charge me for nail repair . And argued with me that it was my fault she cut the mail off, I just got these nails done 2 weeks ago. They also took a walk in for pedicure even though I asked if we could do at the same time . She said yes but that did not happen. Please make sure u look At the prices because they will up charge u ! The lady at front argued with me about the prices and my complaints about the other nail tech. I didn’t get one laugh or smile or friendly response until I said i would have to do a review. Horrible customer service and my nails look terrible

4 /5 JOODS: The massage was fantastic. The pedicure was great. The manicure was great. The ladies were very friendly. The nail polish was old did not come out as nice as I expected. I dont want gel because it brittles and breaks my nails.