Mindpath Health Psychiatrists & Therapists - Davis - Davis (CA)

5 /5 Gail Finney: Dr. Luke Michels continues to impress me with his knowledge of psychotropic medications and their respective side effects. He is also very congenial and pleasant to work with.

5 /5 Olivier Valentine: Dr. Shaghagi Is amazing. There are several reviews about the staff that was negative but that was long ago from what I can tell from most of them. My experience has been Great overall. Dr. Shaghaghi is a wonderful and responsive person. If I had to go out of pocket just to see her, I would if I had to go out of pocket just to see her I would. I think she’s not great. Again, I have no complaints with the staff. They’ve always been responsive helpful and spent a lot of time with me when I’ve run into difficulties. I only wish I had more direct access to her.

3 /5 G. L.: Dr. Michels is top notch. I could tell just from my first appointment with him. However, I was disappointed with the staff, as they were supposed to have scheduled me with a follow up and didnt, resulting in a delay of over a month before I can see the doctor again. There was no apology for this. They also did not seem client-centered in general because when I first walked in, I seriously got the impression no one was there. The one desk person who was there (after I spotted her) did not even look at me or welcome me (The whole waiting area was empty). Additionally, when I tried calling them to ask a question (well before closing time), no one answered, giving me the impression they left early. Not surprising, given the office was pretty dead when I was there earlier. That said, if a business is advertised to be open until a certain time, someone should be available until that time, especially in this business! This is why I am giving three, instead of five, stars.

5 /5 S James: I have recently started seeing Dr Eleanor Curry at Mindpath Heath. While it did take me quite a while to get this appointment, once you do get on her schedule, that issue is resolved. I have severe trust issues due to my trauma, but she immediately put me at ease. She is kind, understanding, and very knowledgeable. I am very happy that I found Mindpath Health and was able to connect with Dr Curry. I am very, very happy with my experience and I am really glad I found her, I look forward to continuing to work with her.

1 /5 Elizabeth Alcantara: I was a weekly client with Acacia for 4 years, and a weekly client of MindPath for one year. When MindPath took over, they sent everyone a new contract explaining that the price of therapy sessions will be anywhere from $150 - $350 starting on January, 2023. In their Credit Card Authorization contract, MindPath explains that they are authorized to withdraw the amount due AND any other remaining balances. The exact wording of the contract is: "I authorize Mindpath Health to charge my credit card on file for amounts owed by me.... I understand that I will be sent receipts for credit card charges via mail or e-mail and that such charges will appear on my credit card statement." Starting January 2023, Mindpath began to charge and withdraw from my card $150 for each therapy session. For each session, I also received receipts confirming my payments through email. According to their Acknowledgment of Financial Responsibility Contract, if my balance becomes past due, I may be offered a payment plan, terminated from MindPath, and/or sent to collections after 60 days. My patient portal never reflected an outstanding balance nor did anyone from MindPath contact me to mention and collect any debt. However, in October 2023, I receive an email from Victoria Small, a Patient Account Representative, saying that I owe $7,696 to MindPath. Samantha Westberg, the Front Office Lead, Leah Fleischer, the Patient Accounts & Collections Manager, and Victoria have explained to me that MindPath accidentally charged me $150 for each therapy session in 2023 instead of $350. Hence, they now expect $7,696 by August 2024 and I am no longer authorized to continue treatment with my provider. I have spoken to Victoria and Samantha multiple times, but they say that my only option is to pay the debt. I made a report on EthicsPoint and they connected me with Leah. I spoke to Leah in January and she hung up on me. I have called her back and left voicemails, but she has not called or emailed me. Double billing is unethical and fraudulent. In fact, Under California Business and Professions Code Section 12024.2 BPC, engaging in inaccurate or deceptive pricing is a criminal offense that can potentially be filed as a misdemeanor. I struggle with ADHD, CPTSD, Clinical Depression, and Insomnia. I am also recovering from two major brain injuries that I suffered last September. It has been difficult losing my provider, my safe space, and my mental health support-- to say the least. I hope this issue can be resolved and I hope that any future clients do not suffer from this type of medical abuse.