5 /5 èæżæ©: The reason I give them 5 stars is because google only allows a maximum of 5. They deserves A LOT MORE.
We had a dog in Davis and we have to find someone living in northern California to send them back to Taiwan in mid June since we have to go back to Taiwan earlier. However, it is extremely difficult to make a confirmation of the flight due to COVID-19. We schedule the flight on 5/30 and the flight will leave on 6/3!
Ben, the vet who take care of my dog, May, prepare all the documents from USDA and contact with the dog sitter IN TWO DAYS! He got the document required for Mays trip at 7PM, four hours before the flight take off!
It is hard to imagine if we cannot make it -- we are both in Taiwan at that time, and it would be extremely difficult to find someone else. At 5 PM, we almost want to forget this plan and think about the plan B. Ben wrote a mail to me at 7PM and he said that he check the USDA website every hour! Thanks Ben a lot, it is difficult for me to find a word to show my appreciation!
(The photos show the dog in crate in SFO and the document prepare by Ben at 7PM, 4 hours before the plane take off!)