2 /5 Cindy Yorza: I have been very happy with their work from the first time I move to Fremont. I even recommended this place to my employees! I tried some other salon and always came back here for the price and the customer service until recently.
I did Keratin straightening. I have done this many times before in other countries, and the straightening always stays until my next hair grows (without changing my shampoo, extra treatment or extra work). But this salon told me, it would only last 5 months, and I had to do blablabla to keep it. I didnt mind that much.
Its been 1.5 weeks and the bottom of my hair already starts to wave (my natural hair).
TOBEHONEST, I love how it looks. It frames my face, it gives volumes, its so soft and smooth. However, I am not happy with the price I have paid. Its not cheap and for my hair to curl so quickly, I would like some compensation. I dont have time to sit another 4-5 hours for treatment and completely re-do my hair, so I asked for a half refund instead, and I said I would do the Keratin again in a few months after it completely goes back to normal. The attitude they give me after is.. disappointing, to say the least.
They said, it was because I touched my hair that it went back to normal and accused me of not using Keratin shampoo. I couldnt even book my next appointment because they just flat out said "we are busy"
Mind you, I dont do anything to my hair ever on a regular basis. I dont own any curler, any straightener. I dont even have a blow dryer. I only comb them after I wash my hair. I do the bare minimum for my hair. I even bought whole new shampoo for this.
I am very disappointed for them to accuse me bunch of things at the end. I felt so bad and guilty at first too. I guess I am not coming back here again. Time to find a new place to go....