Hygia Nails & Spa - Los Altos (CA)

1 /5 Shabnam Parang: Have been going there and its predecessor pinkies for 20 years. Although they started out good, the manager Chung is rude, doesnt honor appointment times, and over time has been behaving more unprofessionally. With so many nail salons in the area, there are so many other good choices, than to waste time with a place doesnt value loyal return customers and management behaves poorly.

2 /5 Jenny Chan: Terrible Experience at Hygia Nail Spa I recently visited Hygia Nail Spa for a manicure, and I must say it was a truly disappointing experience. I had heard good things about this salon, but my visit left me feeling frustrated and dissatisfied. Here are the reasons why I would not recommend this place to anyone: 1. No Hospitality: To begin with, I was shocked that they didnt offer me even a glass of water during my appointment. Its a basic courtesy that most salons provide, and the lack of this small gesture made me feel unwelcome from the start. 2. Rough and Aggressive: The technician assigned to me was exceptionally rough and aggressive. Instead of providing a relaxing and pleasant experience, she displayed a complete lack of care and seemed more interested in rushing through the process. Her rough handling was uncomfortable and unnecessary. 3. Failure to Follow Instructions: Despite clearly communicating my desired nail design and guiding the technician throughout the appointment, the end result was a complete disappointment. My nails looked nothing like what I had shown her, and it was evident that she did not pay attention to my preferences. It was frustrating to have my requests disregarded, especially when I was actively providing guidance throughout. 4. Unprofessional Attitude: Throughout the appointment, the technician displayed a terrible attitude. She would get mad over the smallest things and made me feel like I was a burden. Its unprofessional to treat customers with annoyance and make them feel like their requests are a nuisance. 5. Poor Quality Work: The quality of the manicure was abysmal. I have uneven streaks of paint, uneven lengths and shapes, and even cuts on my cuticles. It is clear that the technician lacked the necessary skill and attention to detail to deliver a satisfactory result. Overall, my experience at Hygia Nail Spa was far from enjoyable. The lack of hospitality, rough handling, failure to follow instructions, unprofessional attitude, and poor quality of work all contribute to my negative review. I strongly advise others to consider alternative nail salons that prioritize customer satisfaction and provide a more pleasant experience.

5 /5 Yuki Huang: My mom and I have been coming to Hygia for a few years now and the service has always been exceptional. We usually always get the basic manicure and the deluxe pedicure and they always take care of us so well! All the nail techs are so sweet and give great attention to detail from start to finish. Also, pricing is very reasonable for this area! Even at times when I’ve been clumsy and messed up my polish while it was drying, they’ve been super attentive in offering to fix it right away. You can just tell that they care about their customers and how well of a device they’re providing. Would definitely recommend going if you haven’t already!