Hazel Hawkins Memorial Hospital - Hollister (CA)

1 /5 Maria Madrigal: HORRIBLE, HORRIBLE, HORRIBLE. I now understand why no one wants to buy this hospital. I went to the emergency room in pain and left with even more pain and a doctor shrugging. I kid you not, he shrugged at me to tell me he did not know what was wrong. I would bring an advocate if you need to come to this hospital. You will need one. The bedside manners need to be addressed. As for Hazel Hawkins Hospital, I would ask Good Samaritan Hospital for their playbook; you all obviously need it.

5 /5 Vanessa Lockard: ER visit: I took my 16 year old son to the ER after he fell in school and had horrible knee pain. He couldn’t walk on the leg it hurt so bad. The waiting room was full so I was afraid he was in for a long wait. We checked in at the window. It took about 30 minutes for us to have a nurse (Shelby) ask questions, check his blood pressure and have the doctors assistant (Abby) order some tests. He was given pain medicine before leaving the first area. The nurse was very apologetic and let us know we would most likely be there a few hours and most of it in the waiting room. There wasn’t a room my son could go in. We even saw and heard the helicopter come and go two times while we were there! It was so busy! He was in a wheelchair in the waiting room waiting for the X-ray test. It didn’t take very long to have it completed. Once the medicine kicked in he was much more comfortable. They also had an ice pack on his knee to help. We did wait. It turned out he broke a little piece of bone off of his knee and there were pieces floating around in the cartilage. He was given a knee brace to wear and crutches, a couple of days worth of pain medicine and told he needed to follow up with a specialist since it could require surgery. (It was not life or death so it was standard that if he needed surgery it would be done a different day.) He was sent home about 4 1/2 hours after arriving. We ended up going to Lucile Packard Children’s hospital for follow up due to my son’s unrelated medical condition. 1) The Hazel Hawkins ER visit was quicker to get him into tests and medicated than Stanford ER. 2) The orthopedic specialist at Stanford was impressed that he had a CD with the X-ray and MRI photos, from Hazel Hawkins ER trip. It saved him several days of waiting to understand what was happening. Thank you to Dr Bogey, Shelby RN, Abby PA, Mylene RN, Maya RN, and Katie tech for taking such great care of my son! I realized that it was a good thing that my son was well enough to wait. I explained to him that the people that can’t wait are having true serious emergencies or could even be life or death.

5 /5 Michael Schurig: My wife and I had our Colonoscopies together at Hazel Hawkins and it went fantastic, if a colonoscopy can be fantastic. The staff, nurses, anesthesiologist and doctor were incredible. They explained everything as we went through it all and performed it all professionally and great.

1 /5 Peter (Dexter): Absolutely horrendous Hospital. I was having an excruciating migraine in the front and back of my head. Had to sit in the lobby for well over 30 minutes just to sign papers so I can get called in. Once I was called in I was met with young and sassy PA’s who were giving such attitude. I got defensive and was giving attitude back. Absolutely unacceptable behavior from “Professionals”. Take these peoples licenses away. Stay away from this place.

1 /5 Regina Ahn: Such an odd experience at this hospital as a patient, I can see why the reviews are polarized between 1 and 5 stars averaging out to about a 3 -- I can say that the first half of my visit through the ED was amazing - professional, courteous, experienced, truly life-saving, and then the last hour was terrible -- the last 3 providers I interacted with were borderline abusive/rude, verbally aggressive/sassy-- ironically one of them was the social worker assigned to my case. Unfortunately, thats not the first time Ive seen psych/social workers act that way. I sent in patient feedback because that really is not the way to treat people. I hope someone listened. Like, cmon, you can do better than that! Im not someone who condones/normalizes abuse/toxic cultures even if it is a "community" hospital and people say "Its okay, thats just the way things are done here" -- Its not okay!!!! Wake up!!!! Stop enabling abuse! Ive literally given and seen better quality compassionate care at what was technically "3rd-world countries" as a volunteer. You can see online on Glassdoor reviews from former nurse managers who know what theyre doing who have complained for good reasons. You can also look at patient reviews at MGH, supposedly a "prestigious institution" -- There are reasons why people complain. Im giving a 1 star because if I had a child and I actually loved them, I would sure as hell not bring them here. If I absolutely HAD to, I would go with and supervise. Healthcare can be a revolving door and providers can get extremely jaded and it can get toxic. I hope by being a squeaky wheel this review will help people address some serious underlying cultural issues here. That end-of-the-visit bullshit was not okay.