European Autowerks - Temecula (CA)

1 /5 Michael Crawford: I recently brought my vehicle in for a diagnostic on the passenger seat, which required repair. My request was strictly for diagnostic services. However, during the evaluation, the seat was moved into a position so far forward that it is now unusable—no passenger can sit there. I was informed that the necessary part to complete the repair was not available and would take some time to obtain. I then asked the technician to at least return the seat to the position it was in when I brought the car in, so it could remain functional in the meantime. Unfortunately, the technician, Berani Hull, responded dismissively by saying, "I didnt break it." I reiterated my request, simply asking that he try to restore the seats original position, and again he repeated, "I didnt break it," before abruptly ending the call. I plan to speak with the owner of the facility to address this issue directly and express my concern regarding the unprofessional behavior I experienced. I paid for a diagnostic service, but my vehicle was returned to me in worse condition than when I brought it in. Based on my experience, I would advise others to exercise caution before seeking service at this location. UPDATE TO MY REVIEW: I took my car to another shop and they found out that it was NOT a cable on the seat as I was told. It was one of those car freshener cans wedged under the seat and it was keeping the seat from moving correctly, not a damn cable like they claimed. Had they fully looked under the seat like the other shop did, they would have found it. And the gall of them to be negative about my review instead of trying to address the situation in a professional manner I wouldn’t have had to leave this review. Don’t go there. They will likely try to scam you, like they did to me or throw you under the bus. Oh, and the mere fact that in their response to my negative review, they felt it necessary to mention that I am a Realtor. Yes I am but that has absolutely nothing to do with this transaction as I have not represented them in a real estate transaction, so that just goes to show how "vindictive" they are. STAY AWAY.

5 /5 STR Productions: This place is great! I was a long time customer of the Mercedes dealership in Temecula but recently was unsatisfied with their level of service so I came to European Autowerks. These guys are so great! Completely down to earth, honest, knowledgeable and friendly. I’ve been here a few times and they do great work on my car. Berrani is the one who helped me and he’s awesome! Thank you guys!

5 /5 Larry Jones: First of all, I would like to thank Scott for taking my call and then handing the responsibilities over to Berani. I gave them all the details from the start of my Truck issues, BTW, I have a 2008 Ram 2500 6.7L Diesel. Issues first started back in October 2024, with a no start no run issue. Had it checked , everything pointed to a defective TIPM, took it to a shop in Rancho Cucamonga, it was there for over a month without getting repaired, also wanted to charge me extra for a part I did not need, a waste of money. Took it to a dodge dealer service center, did find out the ECU was defective not the TIPM, after replacement, I drove it for one day, the next day I received large clouds of black smoke at all speeds. Note: truck has never ever had a smoke issue before that, took it back, service tech relayed info that I had a bad injector, could not tell me which one, told me I had to replace them all, got that done with no change, he then began saying, it was the MAP sensor, the EGR assembly, the MAF sensor, etc. next he relayed to the service rep. the it was the Turbo/actuator or both, nothing solid. I had already cost myself a large amount of money. Later found that injector #6 was defective, at "EAW" Did more research, found European Autowerks , called , talked to Scott, drove 100 miles to the shop in Temecula, explained my issues, also Brought docs of my previous repairs. They found several issues, mainly with the injectors that were installed, could not properly ID them due to them not having the serial/coding #s engraved on them. They replaced them with a new set, found an issue with the ECU, it was under warranty, replaced that. Did all the necessary diagnostic tests, worked on the truck, called to keep me informed of the repair progression , found and corrected all the issues I have been having for the past 9 months in which no other shop was able to repair, there is not an ounce of Black smoke from my truck what so ever , and it performs just as it did when it was new. I also had my oil and filter changed, I declined a repair to my actuator due to budget. I can not say enough about this shop, it was a long road, but I found the right people and the right shop. I must add the disposition, the professionalism, the patience, the knowledge, and the great character that these gentleman displayed is top notch!! And let me not leave out the Tech or Techs that worked so hard to get my truck back on the road and running like a CHAMP!!......THANKS AGAIN TO YOU BERANI, SCOTT AND ALL THE CREW!!! I will direct all my truck repairs to "European Autowerks" !!! Thanks Again, Larry and Alicia !!

5 /5 Ronald Johnson: Amazing customer service! Let me tell you I have been to a bunch of shops in the past and no one asked if I had a warranty. Totally forgot when I bought the car I did purchase one and they made sure my claim was pushed through and saved me over 1k out of pocket. Thank You European Auto will always take my vehicle here!!!! AMAZING JOB!!!!