Drybar - Santa Monica - Santa Monica (CA)

1 /5 Jenifer Pitcher: Don’t waste your money. I’ve been to a few Dry Bars in California, and I think it’s a waste. But this experience in Santa Monica was definitely the worst. After I was able to look in the mirror the girl that did my hair knew right away I was not happy. She didn’t offer to fix anything, and then was rude which added insult to injury. I’m traveling and realized I forgot my curling iron and hair brush and my husband had planned a romantic weekend for us and was excited to surprise me with various activities, so instead of just picking up a curling iron and doing my hair myself, I was like, oh it’s a special weekend I’ll treat myself and have my hair done. But this experience was bad and I hate the way my hair looks. I don’t know why they have a look book because they don’t even attempt to make it look like what you pick.

4 /5 Amanda: I have been here a few times and is always upbeat and fun, located across the street from a Whole Foods and nextdoor to a beauty supply shop (fun!) This location does get very busy and crowded though. I have been there on days where it is so loud you can barely hear and the appointments are all running late (DryBar outsources its communications so they are unable to call or email you if they are late. For this reason, NEVER book an important hair appointment right before an event on a weekend. If they are 20 minutes late they will not let you know until you are in the store!) I was most recently at this DryBar yesterday on a Wednesday morning at 10AM and all of the sinks filled even though it was nearly empty when I arrived. Pros: Fun and chic location with upscale clientele (one customer was wearing the most amazing pink and white ensemble Ive ever seen!) Cons: Busy.

1 /5 Jodi Bye: I’ve been coming here for over 6 months. Everything was good until today when I was 15 minutes late. They wouldn’t take me because I was late. I explains to the manger Denise that if they could just do a blow out on my hair in the amount of time they had, less 15 minute would be totally fine and I would finish it myself later as this was a bit of an emergency since I had an event coming up. She refused, I also mentioned I had waited 15 minutes many times to get my hair done, but the one time I’m 15 min late she can’t accommodate my request. Which was a totally reasonable request. People sometimes get their hair done for special events and unfortunately circumstances arise where a customer might be late especially in LA traffic. This is seriously the worst customer service I have ever had. This manager Denise is the worst, and honestly good luck with your business having this person managing it.

1 /5 Kathy Rodriguez: This Dry Bar is one of the worst dry bars I’ve ever been to. I have made appointments for this location multiple times and they have called me last minute on the same day as my appointment multiple times saying that they need to cancel my appointment because their hairstylist calls out, they should hire more reliable hairstylists because they’ve done this to me multiple times and it is very unprofessional. I will not be going to this location anymore. It’s funny because they will charge you a fee for canceling your appointment last minute, but they do that all the time so maybe I should have a cancellation fee as well

5 /5 garima bhateja: Crystal was very welcoming. My hair were a bit greasy, not only she washed them twice but also gave me amazing bounce and loose curls! She also offered drinks and explained me about the products she used on my hair! I would definitely vouch and recommend her!! She’s 10/10!