2 /5 Jonathan Lim: TLDR: Disappointing Experience Despite Friendly Service
I initially chose this body shop based on their positive reviews and reputation. I came in with the hope of getting a fair price and potentially becoming a returning customer. The original quote I received was about $1,000 higher than another shop, but after negotiating, they agreed to match the lower price.
Unfortunately, the quality of the work did not reflect the shop’s ratings or the owner’s friendliness. Several parts were not replaced as expected, some components were improperly installed, and my passenger seat was removed and not correctly reseated. Most notably, the front bumper—which I paid for out of pocket—is now sliding. In contrast, the rear bumper, which was covered by insurance, was reassembled properly.
While I appreciated the willingness to negotiate and the owner’s friendly demeanor, the poor workmanship has completely overshadowed the experience.