1 /5 blingnbubbles: 8/10/18: online appointment requested for 5pm 8/16. Noted to look at my last appointment to ensure enough time was reserved. Advised the appointment was not considered reserved until email confirmation.
8/11: Received "Appointment Accepted" email
8/13: Received email to confirm myappointment via a link; "Appointment reconfirmed"
8/15: Reminder email received
8/16 - Day of Appointment: 11:40am recd email & text "Appointment Cancelled" not enough time to finish my hair! REALLY? You wait until the day of the appointment and cancel an appointment?!?!?!?!?!?! After accepting, confirming, and reminding you have the audacity to cancel an appointment that was to happen in 5 hours! I immediately texted back stating I would come in early and they said it was too busy. The appointment would take 3 hours and they closed at 7pm. So, help me understand why you wouldnt honor your appointment and stay open an hour later or perhaps call more than hours prior to address.
I immediately called at least 8 times and no one would pick up the phone. I had to leave voice mail messages and have not received a call back in 2 weeks. Serious customer service issues.
I have since called and left messages to discuss with the owner, Alex. He has not returned phone calls either. NOTHING. Disappointing.
The silver lining is I found a new stylist at a new salon that is among the best Ive ever experienced and appreciates my business.
Additionally the billing practices are somewhat subjective. As someone new to town, I have only visited the salon twice, had the exact same services, and was charged $50 more the 2nd time. I questioned the charge but the receptionist was dismissive.