4 /5 Britt: We were overall happy with the service and felt the work was done well. However, we did feel there was a lack of transparency around the cost, which was disappointing. We sent a kind and thoughtful follow-up email expressing that we appreciated the service but wanted to share feedback about clearer communication regarding pricing. Unfortunately, we never received a response, which felt a bit off-putting. Good service, but we would have appreciated more openness and follow-through.