cy T My car is currently being worked on at Palo Alto Bimmer, and while the experience started off positively, its become frustrating. The staff has been professional and respectful, and I appreciated that they provided a clear and fair quote before doing any work. Communication has been polite throughout, and I never felt pressured. However, the major issue is with timing. I dropped my car off at 8 AM and was told it would be ready later that same day, around 5-6 PM. Later on, I received a call saying they didnt have the necessary part, and now the repair might not be completed until Tuesday -- and its currently Thursday. Thats a significant delay compared to what was promised. On top of that, if I decided to stop the repair process now and take the car elsewhere, I would still have to pay for the labor already done, which means ld essentially be paying twice if I brought it back later. I understand parts can be delayed, but I would have appreciated more transparency or a realistic timeline upfront. While they seem honest and courteous overall, the miscommunication and unexpected delay have made this a disappointing experience. Id recommend confirming part availability and timing clearly before committing to service here.
4 /5
A M I’ve been a customer for almost 10 years and have left happy every time. They offer the same quality of service that a dealership would with a fraction of the cost. Milenko and his team are genuine people and I hope they get all the business they can handle. If you have a BMW you could not take it to a better place.
5 /5
