1 /5 RadxVlogs: Hi, My intention with this review to leave constructive criticism and an opportunity to grow, but my experience was terrible I see this is a family business and I walked in and I could appreciate it’s run very poorly when it comes to the customer service part. I got given a Matcha that was lumpy and not properly mixed. It was a dark weird green, and it tasted awful. The texture was horrible and lumpy. Now I’m not bringing this up because I want to see this business fail I want to see the person to succeed, but right as you walk in on the register, it tells you that orders are fired up and they take a long time so you better be patient and honestly this kind of sticker tells me all these people are unaware of how customer service works. Even a Michelin start fires up stuff for you on the moment Because food is supposed to be fresh. No, the girl at the cash register Was not rude at all, but she also didn’t have really good customer service. The way that your customer service people and the people who are making drinks/food behave is very important. You either make or break an experience there. The owner is very cocky and thinks the world of himself. So I hope that this public constructive criticism helps you guys grow instead of going out of business because at this rate Instead of conquering local business, Your banking, a bad impression with your neighbors And the locals. By allowing somebody to serve me a very lumpy matcha And not training your staff on proper customer service I’m not opening in the morning to serve drinks and calling yourself the grind It’s kind of ridiculous
