4 /5 Sherri Smith: We tried the new Korean Pork Bowl at Mad Duck and had a really disappointing experience. The rice was served cold and extremely crunchy—not just once, but even after they remade it. We ended up only eating the pork.
When I asked the manager about it, instead of addressing the issue, she told me the rice is “supposed to be cold” and that I shouldn’t order it again. The problem wasn’t temperature—it was that the rice was not cooked properly and inedible. The server did her best, but the manager was dismissive and rude.
Sadly, between the poorly prepared food and unprofessional response, I can’t recommend Mad Duck, especially for work lunches or group outings.
Update:
After posting my original review, I was contacted by Kyle from Mad Duck’s leadership team. He personally took the time to look into what happened, spoke with the kitchen and management staff, and sent me a very thoughtful and thorough response. He acknowledged both the food and service issues, explained the steps they’re taking to correct them across all stores, and addressed how the situation with management was handled.
What stood out most to me was the accountability, instead of excuses, he offered a sincere apology and shared clear actions being taken to ensure this doesn’t happen again. That level of care and professionalism goes a long way and makes me feel confident about giving Mad Duck another try.
Mistakes happen, but the way they are handled says everything about a business. I really appreciate the way Kyle and his team addressed this, and I look forward to a better experience next time.
