4 /5 Abbey Ramos: Our family is a huge fan of Islands! Unfortunately, our experience today was less than excellent. Our family of 7 was sat at a 6 person table; granted, we did have a couple of kids, but still, we were cramped. Initially, our waitress brought waters but then did not check on us again for a very long time. We had been ready and waiting to order. We would have gotten appetizers but by the time the waitress came around, we just wanted to get the order in.
Because of this late order, our drinks came out at almost the same time as our food. Huge bummer for enjoying both. We asked for some additional sauces, but were brought less than asked for but again, didn’t want to bother asking again. Our waitress didn’t stop by again at all until the checks. We definitely didn’t get our drinks refilled.
Figure this might’ve just been an off day or time for the waitress, but we still felt a little disappointed for such poor customer service.
Update from 7/26/24
My husband and I went back and sat at the bar this time. The waitress obviously had too many tables to cover. We sat AT THE BAR waiting to order for 20 minutes. I’d ordered a burger, WELL DONE, with NO ONIONS. Burger came medium well WITH onions. We asked for our check when the food came out and we didn’t get the check until we were clearly finished with the food. Again, we love islands, but this location needs a lot of training for staff members to pay attention to details.
Update from 9/1/25
Great experience! We sat at the bar and were excited to see a Mai Tai deal ($6) as well as new items on the lunch menu! We decided to try the Mediterranean Bowl - highly highly HIGHLY recommend! Tastes great and you feel great after.