Hello Shabu - San Bernardino (CA)

4 /5 anthony bissonnette: This place was pretty neat never had a make your own broth place it was nice they have all you can think of for your soup. Lots of noodles, veggies, and all you can eat fresh meats! They have plenty of sauces to choose from or you can make your own. The meat and veggies were delicious, but I have to say the crab want all that great, and the mussels had bits of im assuming was sand. They should wash those out better!. Also they have this little robot that brings you your fresh meat its was very kind. Drinks were self served and free refills they even had a soft served ice cream machine. Everything is all you can eat so bring a empty stomach.

5 /5 Shanita Williams: This place is so interesting! The robot servers are a fun addition to this bright, clean atmosphere. The variety of meats, veggies, noodles and seasonings is amazing! Unique items like quail eggs, octopus and various shrooms can be found at the food bar. Im not a hot pot fanatic but this place converted me! 10/10!

1 /5 Lili soto: There was a fly on our meat. The kind server said said they leave the meat out after 8 which explains why we had fly eggs in the crevice of one of the meats we chose. We left right then and there. Good place but severely unsanitary.

5 /5 Orlinity: Great place to eat a definitely a staple for me and my family and friends. Never had a horrible experience here yet to be honest great place can’t really say much. It is a all you can eat hot pot place. There is a cheaper pricing during certain times of the day I think paying full price or not is still good. They do have one item that’s only available during dinner and I think that’s a beat the beef ribeye completely reasonable enjoy that meat lots they have pre-cubed options as well. I would try their coffee before leaving without trying it. Ice cream is great. Crazy to me that it is one price for everything genuinely not even drink. Drinks and servers are great. I always try to tip in cash because you pay in the beginning.

1 /5 Ana F: I’ve been coming here since they first opened and have visited numerous times because we genuinely try to support local businesses. It was exciting to have a shabu place in San Bernardino. Unfortunately, after today, I will no longer be returning. Within 10 minutes of being seated, I slipped and fell completely onto my back. There were no warning signs indicating the floor was wet or slippery. As a result of the fall, I injured my back, hip, elbows, wrist, knees, and neck. After I got up, the table next to where I fell even mentioned that the floors were very slippery. What made the situation worse was the lack of care from management. The manager didn’t come to check on me until about 20 minutes later. Instead of showing concern, she told us that if we wanted a refund, we had to leave and then turned off our soups in the middle of our meal. She even scolded my husband for taking one bite of his food, which was completely unnecessary and unprofessional given the situation. It was very clear they wanted to take no accountability for their lack of proper floor safety and response. I asked for an incident report, which she refused to provide. She claimed the owner was on the way and that I could wait to speak with him. She also blamed the rain, saying everything was wet, yet I didn’t even slip outside in the actual rain, only inside the restaurant. She then said their insurance would contact us, followed by saying the owner would call us by today. As of now, no one has contacted us. This was extremely disappointing and unprofessional, especially considering I was physically injured on their premises. Supporting local businesses is important to us, but customer safety and accountability matter more