3 /5 Tam Nguyen: Good experience soured by the bartender. The drinks were tasty and the food was decent, nothing to write home about. The girl serving the food was super sweet.
The bartender Jimmy was fine until something fishy happened at the end. We noticed that there was an automatic 20% charge on our bill, and the total after everything was $99 and change. We asked about what this 20% was, and he explained to us about their policy that any bill that reaches around $99-$100 will be automatically applied the 20% auto-grat. We understood UNTIL we realized that our actual bill BEFORE the auto 20% was only around $83….meaning, he applied the 20% on the $83 so that it would reach $99 so that he could explain it to us in the way he did. This is really dishonest, and frankly very offputting. In what world would you say hey, 83 is close enough to 99, let me apply this rule?
We were going to tip anyway. Why would you take advantage of us like that? I was disgusted. Unfortunately I would be wary of going here again.
EDIT: a little after I posted this review, they reached out to me personally and fully refunded us. I appreciate their customer service and correcting the mistake, so I’m raising my rating.