China Palace Restaurant - Novato (CA)

3 /5 Papa Bear: The restaurant looked great when I got there to pick up my order. I asked for a 5 p.m pickup time and they said theyd be ready at 5:09, but they werent. The staff seemed a bit flustered and the person who was supposed to help me was on the phone. It took another 15 minutes for my order, and when they finally brought it out, they didnt say anything and just handed it to me. We ate it, and it was kind of bland, but not terrible. I probably wont go there again for that price.

5 /5 D K: Salt and pepper fish and Mongolian lamb are my go-tos. Theyre both consistently delicious. Their moon cakes around the autumn Moon Festival are great as well.

3 /5 Darryl Kesecker: We go there a lot. Excellent food. Service is always varied. From fantastic to rude. This time we had to keep trying to get staff attention for service. Was sad.

2 /5 angie san.: The food was difficult to enjoy due to its poor flavor and tough texture. The customer service was also disappointing. While the restaurant has a charming atmosphere, it’s ultimately not worth the time or money.

1 /5 Jenise Standfield: I have never not tipped before nor wanted to give less than 1 star. The service tonight was less than superb to say the least. Ive been here a few times before with no issues but tonight nobody wanted to help my family. We were ignored from the time we walked in til the time we walked out, despite asking several times how long the wait would be. We did not receive water for 10mins after being seated and our server walked by our table many times helping everyone around us, even clearing dishes and packing other out while we ate our food with dry mouths. I had to take our empty glasses to the cashier to request water. The waiter told me to ask him next time as if we have to ask for the lovely service EVERYONE else received. Needless to say we were thanked nor did our waiter say goodnight while he watched us walk out. The food is amazing and I will continue to order because good Chinese food is hard to come by in Novato but will not be dining in.