1 /5 Patrick Sutherland: Horrible. They didn’t have the soda I wanted so they “comped” it off but then when I asked for the drinks they said “you didn’t want the drinks” and gave me nothing. Absolutely ludicrous pricing for absolutely god awful service. Normally this location is very accommodating, but whomever is scheduled tonight, 10.22.25 hates life and their job. I hope other people do not have to experience this person as they are unkind and unwilling to compromise when their corporate/management doesn’t give them the tools to succeed.
If this person is working, I’m going to just drive away/leave the restaurant. Absolutely horrible. Horrible. Horrible experience.
Update: Rawley is the employee who did this. I had to come back for items they forgot on my order. They literally had other sodas that I said would be a good replacement for Dr. pepper and told me I can’t have them because “I wanted the food, but not the sodas.”
This is the absolute. Most. Ludicrous. Response to asking for a replacement for what wasn’t available.
That apathy I was given when I came back for the items I ACTUALLY paid for was unacceptable.
If you come here and Rawley is working, don’t expect kindness or understanding. They do. Not. Care.
Update #2: upon returning home, my fiancé explained that the ONE time their order at this location was wrong, was also Rawley. Apparently the amount of chicken stars, the soda size and type were all wrong. That incident, no compensation was offered or provided and Rawley refused to provide their managers name.
I grew up in alpine and have been visiting this location with NO ISSUES. This is the first time I have ever wanted to write a review in 30 years. That is how awful Rawley treated us. I don’t know if it is ineptitude or just apathy for the Alpine community, but Rawley is personally, single handed bringing down this Carl’s Jr.





