Jamul Casino Resort - Jamul (CA)

3 /5 B. OBrien: Review of the new Jamul Spa: New resort spa at Jamul Casino. Many things to like about it, and some areas that can be improved. Good: New beautiful facility with lots of amenities. We tried everything; sauna, steam room, hot tub, massage chaise in lounge, terrace seating. All very nice and new. Bad: Co-ed hot tub, small outdoor terrace (only shade, no sun from 11:30AM - 4PM during our visit) no hooks to hang towels/robes near any of the amenities and spa guest do not have access to the hotel pool. We were told the pool is for hotel guests only. Our visit was within 2-3 weeks of them first opening but they still have some kinks to work out. The biggest issue was not having access to stairs to get to the spa. My friend has a phobia of confined spaces. She never takes the elevator. We spent 30 minutes trying to get approval to use the stairs. Per the Security Director, she could not use the stairs to go UP one floor to the spa but they would allow her to use the stairs to go DOWN one floor to the lobby. MAKES NO SENCE AT ALL. We considered cancelling appointments but worried wed be charged a no show fee and she didnt want to ruin our day. She took the elevator but the incident put her in a bad place physically and emotionally, initially. We expected to enjoy a stress free day to reset and relax with a massage but because of the nonsensical issue with no access to stairs going up, it wasnt the best way to start our day. It took meds and some time for her to calm her nerves and the massage helped, too. We appreciated the concern and service from everyone in the spa and made the best of our day. The security issue is separate from the spa, but something to consider if going to this facility. In regards to the pool, even if they allowed spa guests to use, I dont know if stairs would have been available -- its a rooftop pool.

3 /5 Davis Bonnie “SikGirl”: The first thing I noticed about this casino that bothered me is that its a smoking casino. They dont just have a part of the casino thats for non-smokers or just for smokers. I cant stand the smell. Went to Tony gwynns buffet for all you can eat seafood. Its pretty decent food at least most of it. Some of it is not so good. Its what you would expect at a buffet. Im not overly impressed but Im not disappointed. Its all right to go there once in a while, especially because my friend pays for it. I wouldnt spend $75 on a buffet for myself though.

1 /5 Mr. Afifi: Ive had one of the best experiences here then one of the very worst - I was thrown of this casino for simply trying to watch a game of baccarat - they claimed that their policy is that Nobody is allowed watch any game that is reserved... I wanted to play because it looked like a either a really great shoe of cards were being dealt or there was MASSIVE CHEATING going on... I simply stood there for a few minutes just to watch as these 2 homeless looking old asian women that had reserved the table started to make grunting noises, as i waited and watched wanting to see more hands being dealt.. Anyways they stopped betting and the dealer stopped as they waited for me to go away... They didnt want anyone watching their silly game. I was patiently waiting for them to either bet or unreserve the table, instead they went to a female asian manager that came over demanding that i leave the area. It was insulting, rude and very obnoxious. By the way I have the highest card they have available, the Onyx card and they still treated me like absolute poop! I recommend that this and all casinos be shuttered for ever, they are in essence a plague of leeches. The security guard - Hasar #2604 was especially threatening and disrespectful. Save your money because nobody else will do it for you.... #jamul #jamulcasino #casino #barona #sycuan #viejas #sd #sandiego #gamingcommission #californiagamingcommission @jamulcasino.com Jamulcasino.com

5 /5 Barb Banegas: Had an amazing dinner at prime cut! Great atmosphere and servers were super friendly. My whole party enjoyed what the ordered, had out of town guest visiting from Texas and they made me promise that the next time they come out that we come back to Jamul casino.

1 /5 M W: Witnessed what appeared to be racial profiling. I have been coming here for many years with a few friends and we have mostly always had an enjoyable time. September 22, 2025 we were sitting at the Jive bar playing the slots they have at the bar. There were 3 ladies that had walked up to order something to drink and you could tell they were having a good time. The one lady had one of those “ I’m a happy go lucky all the time and enjoy laughing” attitudes which honestly is a pleasure to be around. She had ordered a glass of wine from Josh the bartender in which he responded “ I’m not serving you” the lady looked a bit confused and walked away. What I can assume is she walked away and realized that there wasn’t a reason why he wouldn’t serve her so she returned and asked why she could not be served. And he replied “ my supervisor was the one that told me I couldn’t serve you” this was a blatant lie as all 3 of us sitting there and I’m sure other people sitting at the bar saw that he didn’t contact his supervisor until she walked away the first time. Long story short, they ended up calling security over to have them leave the property. At this point the entire incident had ruined our vibe so we left that bar. Now here’s the thing. I was a Food and Beverage Manager for many years at another Casino here in San Diego so I know how these things work, what to look for in a patron to determine if they should be cut off or not. It is my opinion that Josh did not handle the situation correctly. The lady had one of those voices that could be considered a little loud. The fact that they were laughing and having good vibes saying they were going to win tonight might have made her appear to have had too much to drink. . She had said that this was the first drink she had ordered at the Casino. My professional opinion was that she was not intoxicated or had too much to consume already. She was just having fun. The fact that Josh had lied to her and to his Supervisor really didn’t sit well with my friends and I. He had told his Supervisor that the lady had a Bluetooth speaker playing music which in reality she didn’t. It appeared that because these 3 ladies were of a certain color he chose to do what he did. Again this is a perception from other players. We sure as heck won’t be stopping by the Jive bar if we see Josh is working. Maybe you can do a refresher in training for your bartenders. TIPS is a good class. Do better Jamul. I know management will always take the side of the employee with things like this but again, there are other Food and Beverage people that see what’s going on. I hope for your sake this doesn’t detour the ladies from returning to your Casino.