5 /5 Ryan Callella: We have been with Zachs agency for years and never had a problem. Our agent is Traci Reginato and she is absolutely amazing! Traci always has gone above and beyond to make sure we are getting the best coverage for our family. Traci was our agent many years ago with another company, and when we heard she was leaving we were bummed. However, when we found out she was staying in the insurance industry that quickly changed. She is always up front and honest with us, even if she might not be able to get us the best rate. You dont find that kind of customer service anymore. Zach and his team are very lucky to have someone like Traci. You can always find insurance, but you cant always find a good agent.