YL | HIIT - Yorba Linda (CA)

1 /5 Julio Partida: I wish we had read the reviews more carefully before signing up. Like many others have mentioned, canceling your membership here is a nightmare. They dont respond to emails, phone calls go unanswered, and no one at the gym can help. Its incredibly frustrating when youre trying to do things the right way, only to be ignored. Whats worse is that this seems to be a common pattern. There are multiple reviews describing the exact same experience--members trying to cancel and being charged anyway. It feels like theyre just hoping people will give up and keep paying. This is very disappointing for a business that claims to be all about community and support. Make sure you read the fine print and reviews before committing. I expected better customer service and transparency.

1 /5 Cindy Cole-Larsen: I was loyal member for two years, (known at the time as Yorba Linda Fit Body Bootcamp) but my experience ended on a terrible note. I asked to cancel my membership over the summer while I traveled, but the owner convinced me to freeze it instead. I later found out they continued charging me for seven weeks, over $300, despite multiple calls, drop-ins, emails, and texts. Over a year later, Im still owed the money. About six months after the charges, they offered me a "free month as we figure it out" instead of a refund, which I declined. I made it clear I wouldnt return until I was reimbursed. That was 6 months ago and I have never heard from them again.

5 /5 Erin Alejandrino: Great workout with awesome people! I definitely consider myself a fitness buff and I was a little bit apprehensive about the 30 minute workout... "Was it going to be enough of a workout?" It definitely was! Lots of variety, scaleable exercises, fun group dynamic and clear and easy to understand coaching made my first visit very memorable - I will definitely be back! Whether you are a beginner or experienced athlete you will find this to be a fun and challenging environment! The owners Bryce and Tatiana were on site, participating, sweating and connecting with the members - highly recommend this location!

1 /5 Sarah Harvey: EDIT / UPDATE : Since my last review, I was charged again but this time for $278. At this point, this company is literally stealing my money. Where did they even come up with $278. My monthly membership used to be $133. This place is a fraud. The ownership is a joke. This place needs to go out of business. Andria and Jay, yall should be ashamed. ORIGINAL : I never leave reviews but this is just crazy. I am so disappointed in the ownership and how absolutely HORRIBLE the management is. I tried to cancel my membership in the end of January. Called, texted, emailed for weeks straight. I left voicemails. I went down to the gym however they are NEVER there. Now come April, not only was I charged yet again, now I was charged TWICE for April. April 17 and again on April 18. This place is a scam and the owners do not care about their customers. STOP CHARGING MY CARD!!!! Seeing as the last several reviews have said the same thing, this gym is a literal scam - protect yourself and do not start a membership here. Andria and Jay, any problems with this review, call me, Ive been trying to get ahold of you for 4 months.

1 /5 Lexi McNitt: Not happy at all. I’ve been trying to reach them via, social media, phone calls and even sent an email. Having to START with Google reviews to get some type of response. I cancelled with FBBC/YLHIT at the beginning of January. They confirmed they cancelled my membership however I was charged $180 over my cancellation date. I’ve tried to reach out several times to get them to stop charging me but have had 0 communication except for 1 time confirming a refund and no additional charges. The charges have stopped but the refund has yet to come almost 3 weeks later. I’m pretty upset with Andrea and her husband. This gym WAS a great experience up until now. I would highly recommend putting your payments on a credit card that way if you decide to leave you can just do a charge back since they lack proper communication and business etiquette. I’ll be posting more reviews other places until I hear back. I really hate having to do this but this is the worst customer service I’ve ever had especially for business owners. Take it from me I own 2 businesses and would never treat my clients this way.