1 /5 Timothy Spano: One of the worst… almost as bad as BMO / Bank of the West, which is astounding. I was never notified that my debit transaction dispute got cancelled (I bought a plane ticket that I never received, and was unable to get ahold of the airline for a refund).
By the time I realized that the provisional credit was reversed with zero explanation or notification, it was already too late to pursue further action.
Wells Fargo said I didn’t provide sufficient evidence, however I gave them every single piece of evidence I could provide - a screenshot verifying payment to the airline with the ticket confirmation number included, and another screenshot of the error message that popped up when I tried requesting a refund on the airline website using the same confirmation # provided on the first screenshot.
Wells Fargo’s complete lack of competence will directly reflect on your bank account, as it seems they don’t know what sufficient evidence is, nor do they care to follow up with you about needing more information.
Be smart. Choose a credit union, or a different bank at the very least.
