3 /5 Cynthia Rodriguez: I’m very mindful of employees’ time, as I also work in customer service and retail. I always make sure to leave at least 10 minutes before closing, and I verify the hours on Google before going to ensure I have enough time for a good workout.
Today, I was asked to leave at 10 p.m., even though both Google and the official Planet Fitness website list this location as 24 hours. On my way out, I did notice a small sign on the counter stating “closes at 10 p.m.,” but I hadn’t seen it when I arrived. I’m sure the hours can easily be updated online to prevent confusion for members.
What really bothered me, though, was the way the situation was handled. One staff member shouted that it was closing time, and another asked if he could yell and tell people to leave on weekends—when she said yes, he responded, “Thank God,” which I found very unprofessional and rude.