1 /5 Esmeralda Hernandez: I had a really disappointing experience at this location today involving both another member and a staff member named Pit.
Another gym member left her water bottle at a machine and was gone for more than five minutes. When I went to use it, she suddenly returned and rudely asked if I was “going to give her the machine.” I was caught off guard, since she hadn’t been there, and I assumed — like most people would — that the machine was free.
Apparently, at this location, leaving a water bottle counts as saving a machine, which is wild to me. I’ve never been to a gym where that’s considered acceptable.
She then involved a staff member, Pit, who immediately took her side without asking me anything or giving me a chance to explain. He told me I should “respect my elders,” which felt completely uncalled for and condescending. Respect should be mutual — especially when the other person was the one being loud, aggressive, and disrespectful first.
To top it off, this member kept talking trash about me loudly — even while on the phone — making sure I could hear every word. It was uncomfortable, unnecessary, and clearly meant to escalate the situation.
I came here to work out and mind my business — not to be disrespected by another member and dismissed by staff who can’t remain neutral or professional. If this is the kind of behavior that’s tolerated or encouraged here, I’ll be reconsidering my membership.
