Physical Edge Inc - Davis (CA)

2 /5 Arkady Hagopian: My therapist gets a 5+ star. I loved her and her attention to detail, knowledge, and professionalism. BUT their billing practices could use work. I paid what they ask me to pay every time. They initially ran my insurance and despite being in-network (showed them the sheet from my insurance website), they couldnt justify it and charged me out of network. Fine, I let that go, so I paid what they asked me to pay. When all said and done, I still got a $300 bill at the end. Anyone seeking therapy here, the therapists are good but be sure to get all finances squared away BEFORE you step foot.

1 /5 Say What: Ive come for countless appointments and seen different professionals here here over the years. The professionals are good. The front staff are the gatekeepers and are the worst part of every visit. Ive had The staff drop the ball on booking my appointments for the wrong dates and times. I get mistakes, if you go anywhere long enough and its bound to happen. The thing I cant excuse though is the indignant and dismissive attitude of the older lady that works the front desk. Its been consistent for years! She wont address you when you come in. She lets you awkwardly stand there at the counter while she does whatever shes doing still not addressing you. When she finally does talk to you she doesnt make eye contact and sounds annoyed or angry. On multiple occasions if someone younger is on the counter she will talk through them as if youre not standing right there. Its rude. Its awkward. Its not ok. Again, its all done with an undertone of annoyance and anger. This isnt a bad day its a pattern of unprofessional behavior. Ive called and its the same thing. If they treat you this poorly before you have an issue imagine when you actually have concerns... Its just a really poor way to have a presentation for your organization. I hope they can turn it around.

5 /5 Eric Miao: Nice facility and its feels much larger inside. Lots of machines and tables, and hard working staff. Plenty of parking spaces. Very clean inside, friendly staff who are very skilled and knowledgeable. In July 2024, I had a consultation that lasted around 45 minutes, and the staff was able to accurately diagnose an IT band and hip issue. They gave good suggestions on PT exercises to not only address the issue, but exercises to strengthen other parts of the body. In late 2023, I had a very swollen right knee with much pain when I walked. One of the staff properly diagnosed a quad injury that I sustained from work. I was given sound advice, some targeted exercises, and proper rest. My quad and knee were back to normal in about a month, and still good today. From young to old, I feel this location is a PT diamond in the rough in Davis. Friendly and fast service, highly recommend it!

5 /5 T A: Great place! Kia is the best, give him a raise! He really cares about the client and it shows. Also the fact I can make weekly appointments in advance are a plus. This is how PT is supposed yo be!