1 /5 Ana Moncada: After my unpleasant customer experience/interraction by the Pandora employee Connor, which was horrific and truly truamatic at The Oaks, Store No. 218275.
I went to the Woodland Hills location to try to resolve my issue that Connor caused, and refused to rectify. He was blatantly rude and disrespectful, he ruined my Oxidized Barrel Clasp Bracelet (which was a special gift from my husband, years ago in remembrance of the passing of my grandmother) when polishing it.
Connor called me names, raised his voice at me, made a scene, refused to admit/take accountability for his error in the damage of my Oxidzed bracelet all while I was being respectful, calm, and polite.
Connor was agressive with his deamenor towards me that I was truly stunned in the way he treats long term customers like myself (loyal brand customer for over 15 years) that he called mall security to escort me out of the store.
Everyone in the store including the security guard Adiv said that I was not in the wrong and that he was out of line for taking this drastic measure, Adiv then proceeded in giving me the Report (No. 3052814) so that I can do as I see fit in order to rectify this awful experience. Adiv also shared with me that to his knowledge Connor is problematic and that he has been fired from multiple stores within the Oaks Mall.
Abby the sweet sales employee who I first interacted with at the store apologized to me for his behavior and agreed that this situation was handled poorly by Connor.
I want to point out that Connor refused to reach out to the Store Manager (Lena) or the District Manager when I requested their assistance in the matter.
That being said, I went to the Pandora Woodland Hills location, which is my frequented store of choice for the assistance I should have received with this issue.
Art, the assistant manager at the Woodland Hills location was delightful, respectful, professional, attentive to my needs, and apologetic on behalf of Connor.
