5 /5 Robyn Reeves: While Mr. Hays and I were unable to establish a working relationship - his speciality wasnt going to help my nuanced case - he still took the time to reach out to me and return my call, offer some valuable insight and education, and spend some of his time to help me understand some finer details. In some confusing straights I quite appreciated his professional, intelligent, and patient understanding even though I wasnt and didnt become a client. I think that must speak quite highly of his work ethic to those who do.