5 /5 Ben Nemser: Humphrey & Associates got me the medical care I needed immediately and got me even more money than they originally estimated for everything. I would definitely recommend them. Theres some room for improvement that Ill outline below, but I didnt want to give fewer stars for that because it was overall a positive experience and a very positive financial outcome.
Background: I hurt myself on the job, quit the job, and then workers comp case was cancelled and I didnt have insurance anymore. I didnt know what to do so I contacted H&A. Within a day they had setup doctors appointments and physical therapy for me.
My biggest concern throughout the process was communication. There were periods of time where I did not hear back from them, didnt know what was happening, didnt know what the next steps were, and wasnt sure if all of these doctors visits were even helping me. On top of that I was in pain and it was just stressful. Rest assured, they WERE hard at work building my case and negotiating with the insurance company etc... Additionally, Im not a Spanish speaker, and the firm seems to cater to such. I dont mind it, but the also the doctors they sent me to would also leave me messages in Spanish that I didnt understand which was frustrating. But other communication qualms; They said I could always contact them about the case, but I think my "main point of contact" changed at least 3 times from the start to finish of the entire process and sometimes I felt like information fell through the gaps. But the bottom line is, when I did call them they always transferred me to someone who had all of the information on my case and could give me the advice I needed and answer any questions. But unless I checked in I wasnt sure of what was happening or any idea of the trajectory of the case. But every time I did check in everyone was so kind, informed and helpful.
Im not a litigious person, Ive never done anything like this before, but I really feel like after suffering with my injury for so long, they were able to really help me put this chapter of my life behind me as I got surgery and money to make up for the terrible experience and more. My advice would be to just do what they say and trust them. When all was said and done it was clear I was in good hands after all.
I hope I dont ever need to, but I would definitely use them again.
Thanks H&A!