1 /5 Melissa Hornung: I walked in hoping to get my watch cleaned and shortened and the lady who greeted me was not only rude but unhelpful. She said the watch couldn’t be cleaned and she couldn’t do anything to help me at all and to come back the next day when the watch maker was there. Absolutely no help and was impolite. Thank god for Macys watch repair which I highly recommend. They shortened it and cleaned it for $50. Hidden secret but will definitely will use Macys service again.