Jaffe Insurance Agency - Marina Del Rey Jennifer Brooke: My husband and I were clients of Cesar Calderon for nearly 20 years. As a real estate broker, I have also referred clients to Cesar. However, due to a series of deeply concerning and serious errors made by Cesar and his team—compounded by a complete failure to acknowledge or take responsibility for these mistakes—I will no longer be doing so.
I’m not sure if Cesar is experiencing health or memory issues but I first started noticing a breakdown in communication from him in 2023. Knowing the instability and frenetic challenges of the insurance market, I excused it and figured he was busy. We had to reach out a few months later to change the type of policies needed on our homes, and I confirmed multiple times over email what needed to be done. Our auto insurance company picked up on the change of address and sent us a flurry of documents that needed to be confirmed - I sent both written and digital communications to Cesar and his team four separate times and yet consistently the wrong information was given to our policy holder.
In December, I discovered we had been dropped from insurance company as Cesar had failed to put the correct type of policy on our rental property. Further investigation showed that he had also put the wrong policy on our primary residence, and that we had also lost our policy there, too, four months prior. I was given no notification of this until I dug further over the phone with my insurance company. I reached out on multiple occasions to have Cesar address what could have been a catastrophic mistake, to no avail; His continued negligence was a clear breach in his fiduciary duty. I have yet to receive any acknowledgement or apologies or any ability whatsoever to address this situation. Fortunately, I was able to secure a new insurance broker whose skilled expertise made Cesar’s amateur work all the more transparent for me.
